For a detailed description of the technology, please read our Guide to VoIP article. To summarize though, VoIP service simply enables your phone calls to be transmitted and received over your home Internet connection instead of your telephone line. This is perhaps why some people refer to the service as being an Internet phone service or broadband phone service. From an end user point of view, the actual phone service is completely transparent and you would never know your call was being routed over the Internet.
Here we review top VoIP solutions so you can choose with confidence. An increasing number of employees today prefer to conduct their business communications over digital means such as social media and live chat applications. However, the phone remains a vital device in the workplace despite this trend.
One reason is that VoIP costs less than getting set up through a standard phone provider. A second reason voip phone service reviews business plan that VoIP setups gives companies a much more robust feature set. In fact, the magic of VoIP service allows even small companies to do things that usually only big organizations are able to do, such as offer auto attendants, faxing, voicemail, more.
VoIP even now offers things such as voicemail-to-text and multi-device softphones. Having all of your telephony operations happening through VoIP also means that every piece of your communications is stored as data and can be easily mined.
This means your phone system now becomes part and parcel of your customer relationship management CRMfor example. Some folks have espoused a phone-less working environment, but a key indicator that the phone is still a must-have is the helpdesk industry.
According to multiple vendors of helpdesk and IT service desk software, their customers report that the phone is still the most popular method for their users to reach out for support, even when email, social media, and live chat options are enabled.
Zendesk But even with this realization, you have a multitude of choices. Larger businesses need to select between on-premises Private Branch Exchange PBX hardware and hosted solutions, weighing their potential benefits i. Small to midsize businesses SMBs need to make that same choice, but also weigh their current needs and budget against what they expect those needs to become in the future.
As telephony technology continues to evolve and integrate with other types of software, especially cloud services, CRM and marketing automation solutions in particular will become key. For many, the cost of a traditional PBX system may not only be beyond the reach of their current operating budget but may also not make much long-term sense.
Wasting time on purchasing, implementing, and managing infrastructure can be extremely costly, both in capital outlay and time removed from building the business. But today, those systems have become antiquated and do not mesh well with the needs of a modern business—especially for emerging trends such as integrating mobile phones, enterprise social networking, texting, leveraging call center and call queuing software, web video conferencing or dozens of other features that can streamline processes, promote collaboration, and accelerate growth.
To provide a guide to these solutions, we have pulled together eight of the leading hosted PBX solutions representing a range of features and types: This was more than a little puzzling for a company that ostensibly specializes in business communications.
Others, such as Citrix Grasshopper, are very much geared towards the smaller end of the SMB market and provide the basics of a modern phone system—without the need for any on-premises equipment or even fixed phone lines and, though limited in features, are extremely cost-effective.
These phones connect to the provider over the internet and function exactly as you would imagine a business phone should, but the phone system running those phones is located in the cloud rather than the telco closet in the basement.
Self-service management and configuration of these systems generally occurs through a web-based portal, and can include a long list of potential features.
For SMBs, the most commonly important features you should be considering include: Hold music or audio, which should have not only a good list of options offered by the service, but also the ability for you to upload custom music or audio. Extension assignments, meaning an administrator on your side of the relationship should be able to assign internal extensions as desired.
Number porting so you can use your current business phone number with the new service important for folks who pay foror similar lines.
Call recording so you can use phone experiences for training, sales, and marketing intelligence purposes. Voicemail to email transcription so your employees can read or play their voicemail from wherever they receive email.
In some cases, providers will offer on-premises Public Switched Telephone Network PSTN connectivity through hardware that is connected to analog or digital phone lines from the local telco, and connected to the business network.
This allows a business to continue to use local phone lines with their hosted PBX solution and may be of significant benefit to businesses that have a requirement to maintain local wired lines.
Furthermore, most if not all providers also offer smartphone integration with custom and third-party apps, like CRM systems that can extend the phone system beyond just basic voice communication.
Such integrations can also allow users to transfer calls to and from their mobile phone, place and receive calls from their personal phone that appear to be coming from the businessand interact with colleagues and customers via voice and text.
The Right Internet Connection Most of these VoIP solutions will require stable and consistent internet connectivity at every location where the wired phones are to be used. In many cases, standard business-class internet service with suitable bandwidth will suffice, though the use of Quality of Service QoS configuration on a business-class internet router may be necessary to prioritize voice traffic over other internet traffic in order to maintain good call quality.OBi VoIP Phone Adapter With an OBi device and your existing broadband Internet connection, from the comfort of your home phone, you have the power to make and receive phone calls using a multitude of VoIP services for free or at a fraction of the cost a traditional telco would charge.
My Choice for the Best Internet Phone Providers. I've done all the research, so that you can confidently choose the best VoIP services for you!
My team and I help businesses of all sizes save money and gain access to features with virtual phone systems, that aren't available with traditional landline phone . OBi VoIP Phone Adapter With an OBi device and your existing broadband Internet connection, from the comfort of your home phone, you have the power to make and receive phone calls using a multitude of VoIP services for free or at a fraction of the cost a traditional telco would charge.
Learn about the features and benefits of VoIP phone service for your small business brought to you by 8x8, Inc.
Compare the best residential VoIP providers. Save big by switching to a VoIP home phone system. Read user reviews on services and plans.
Cloud Communication Advisor. VoIP Categories; Home Phone Service, International Calling, Business Phone Service: Popular Plan: Value Unlimited: Home Phone Service 1yr Prepay: Home Phone 2yr Prepay Plan. Read 52 Reviews VirtualPBX was one of the first providers of hosted PBX for business.
With their effective, reliable phone service, they give your growing business an automated answering and.